# Snagger - Full Context
> Snagger is an AI-powered analyser for Australian building and pest inspection reports. Upload a PDF and get a plain-English defect breakdown, severity-rated issues, tradie recommendations, and questions to ask before settlement.
> Tagline: "Find the snags before you sign."
> URL: https://snagger.com.au

## What Snagger does

Snagger analyses Australian building and pest inspection reports and returns a structured, plain-English breakdown of every defect found. It operates in two stages.

**Stage 1 - Free lite snapshot (no payment required)**
- Upload a PDF report (up to 2 files for the same property)
- Severity counts: how many Critical, Moderate, Minor, and Investigate issues were found
- Document type classification (building inspection, pest inspection, or combined)
- Overall condition summary in plain English
- Five audience-tagged questions to ask before settlement

**Stage 2 - Full analysis ($19 AUD, one-time)**
- Every defect from the report explained in plain English
- Severity rating per issue: Critical, Moderate, Minor, or Investigate
- Action timing per issue: Before Settlement, Immediate, Within 12 Months, or Monitor
- Tradie type recommendation matched to each defect
- Direct links to find local tradies near you for quotes
- Audience-tagged questions per issue (tagged for inspector, owner/vendor, or conveyancer)
- Five top-level audience-tagged questions across the whole report
- Negotiation summary: issues grouped into what to negotiate or have rectified before settlement, what to raise with your conveyancer for legal or compliance review, and what is normal wear and tear for a property of that age
- Delta badge comparing the paid analysis counts to the free snapshot counts

**Report navigation and tools**
- Four-tab structure: Before Settlement, After Moving In, All Issues, For Negotiation
- All Issues sub-filters: All / By severity / By tradie
- Mark-as-reviewed checkboxes per issue, with per-severity progress tracking in the sticky header
- Expand all / Collapse all controls
- Public share feature: a read-only link anyone can view without logging in
- Downloadable PDF of the full analysis

## Severity levels in detail

Snagger uses four severity levels drawn from AS4349 inspection standards:

**Critical**
A safety hazard or major structural defect requiring immediate action. These are issues that pose a risk to the occupants or the structural integrity of the property, or that will cost significantly more if left unaddressed. Examples: rising damp affecting structural timbers, active termite activity, unsafe electrical installations, major roof structure failure.

**Moderate**
A significant defect that needs attention before or shortly after purchase. Not immediately dangerous but will deteriorate and increase in cost if ignored. Examples: gutters in poor condition, evidence of moisture ingress, deteriorated flashings, substandard drainage.

**Minor**
A maintenance item of low urgency. These items should be addressed in the normal course of property maintenance but do not affect safety or structural integrity. Examples: minor cracking to render, small gaps in caulking, surface rust on fasteners.

**Investigate**
An item the inspector has flagged that warrants further professional assessment. The inspector could not fully evaluate the item, or the issue is beyond the scope of a standard AS4349 inspection. Examples: suspected asbestos requiring laboratory testing, inaccessible roof spaces, specialist structural assessment required.

## Action timing in detail

Each issue in the full analysis is assigned one of four action timing categories:

**Before Settlement**
This issue should be resolved, or at least professionally assessed and priced, before you commit to settlement. Use it as grounds to request vendor rectification or a price reduction.

**Immediate**
This issue needs attention as soon as you take possession. It cannot wait.

**Within 12 Months**
This issue is not urgent enough to affect settlement negotiations, but should be scheduled and addressed in the first year of ownership.

**Monitor**
This item does not require active intervention now, but should be observed over time. If it worsens, reassess.

## Audience-tagged questions in detail

Every question generated by Snagger is tagged for one of three audiences:

- **Inspector**: questions to raise with the licensed building or pest inspector who conducted the inspection. These typically seek clarification about the scope or severity of a finding.
- **Owner or vendor**: questions to put to the current owner or their agent. These typically seek disclosure about the history of a defect, previous rectification attempts, or insurance claims.
- **Conveyancer**: questions that have legal, insurance, or contractual implications requiring professional advice.

This tagging means the user knows exactly who to contact for each question, rather than having to determine it themselves.

## Negotiation summary in detail

The negotiation summary groups the issues from the full analysis into three buckets:

**Negotiate or rectify**: Items to raise with the vendor. The buyer can request rectification before settlement, or negotiate a price reduction to cover the cost of rectifying the issue themselves. Typically safety, structural, or compliance items where the inspector has flagged that resolution is needed.

**Tell your conveyancer**: Items with legal, compliance, or insurance implications that need professional review. These are not necessarily grounds for price negotiation, but the conveyancer needs to know about them before settlement.

**Normal wear and tear**: Items the inspector noted that are within the expected condition for a property of this age. These are included for context - they help the buyer understand what is and isn't a genuine concern - but they are not useful as negotiation leverage.

## Upload, payment, and analysis flow

1. The user creates a free account (email and password)
2. The user uploads a PDF from any licensed Australian inspector (max 50MB per file, up to 2 files per property)
3. Snagger extracts the text from the PDF and runs a free lite analysis using Claude claude-sonnet-4-6
4. The lite analysis returns: severity counts, document classification, overall summary, and five audience-tagged questions
5. The PDF is retained at this stage to allow the full analysis to proceed after payment
6. The user sees the lite snapshot results and can choose to pay $19 AUD via Stripe Hosted Checkout
7. On payment confirmation, Snagger runs the full analysis using Claude claude-sonnet-4-6
8. A validator pass then runs using Claude claude-haiku-4-5 to verify that every claim in the full analysis is supported by the source report text. Any field claim not supported by the source is removed
9. The PDF is deleted from storage. Only the extracted text and analysis output are retained
10. The full analysis is available immediately in the app

## AI model and validator pass

- Full analysis and lite analysis: Claude claude-sonnet-4-6 (Anthropic)
- Validator pass: Claude claude-haiku-4-5 (Anthropic)
- The validator pass reviews every field claim in the full analysis against the source report text. Unsupported claims are nulled out. Validator failures are non-fatal - the analysis is delivered with unmodified output if the validator itself fails, and the failure is logged for review.

## Standards and compliance

Snagger is built for Australian Standard AS4349 inspection reports. This is the standard that governs the format of building and pest inspections in Australia. Reports from any licensed Australian inspector following AS4349 are supported, regardless of which inspection company produced the report.

Works best with digitally-created PDFs. Scanned image PDFs (i.e. photographs of paper reports) may have reduced text extraction accuracy and are not recommended.

## Privacy

PDF files are deleted from Snagger's storage immediately after analysis completes. Only the extracted text and analysis output are retained in the user's account. Snagger does not share report content with third parties. The extracted text is retained so users can revisit their analysis without needing to re-upload the PDF.

## Pricing

- Free: upload a report, receive severity counts, condition summary, and five audience-tagged questions
- $19 AUD: full analysis, one-time payment, no subscription, no lock-in
- One payment covers up to 2 PDFs for the same property (for example, a separate building inspection report and a separate pest inspection report can both be uploaded for a single $19 payment)

## Trade specialists covered

- Licensed Builder
- Licensed Plumber
- Licensed Electrician
- Pest Controller
- Structural Engineer
- Roofing Contractor
- Waterproofer
- Asbestos Removalist

## Target audience

- Australian first home buyers unfamiliar with AS4349 terminology
- Interstate or overseas buyers who cannot attend the inspection in person
- Experienced property investors who want risks surfaced quickly
- Buyer's agents reviewing reports on behalf of clients
- Anyone who received a building or pest inspection report and found it difficult to interpret or act on

## What Snagger does NOT do

- Does not conduct building or pest inspections
- Does not provide professional building, legal, or financial advice
- Is not a replacement for a licensed building inspector or conveyancer
- Does not include cost estimates (this is intentional - cost estimates carry liability risk and vary significantly by location and contractor)
- Does not analyse strata reports at this time
- Does not operate outside Australia
- Does not allow anonymous uploads - an account is required

## Key pages

- Homepage: https://snagger.com.au/
- Pricing: https://snagger.com.au/pricing
- Sign up (free): https://snagger.com.au/signup
- Sign in: https://snagger.com.au/login
- Contact: https://snagger.com.au/contact
- Terms of service: https://snagger.com.au/terms
- Privacy policy: https://snagger.com.au/privacy

## About

Snagger is built and operated by DVF Labs. Contact: support@dvflabs.com